Pui Shan Limited ships womenswear to addresses within the regions Pui Shan Limited serves. Orders are processed within the standard processing window of Pui Shan Limited. Delivery times vary based on the destination and the carrier. Once an order is shipped, Pui Shan Limited provides a tracking number. Pui Shan Limited does not guarantee specific delivery dates. Shipping timelines are qualitative and standard. Pui Shan Limited is not responsible for delays caused by carriers or customs. Any shipping fees paid at checkout are non-refundable.
Pui Shan Limited offers a strict 14-day no-reason refund policy. The return window begins on the date of receipt. The customer must initiate a return within exactly 14 days of receipt. Items must be unused and in original packaging with all tags attached. The buyer completely bears the return shipping costs. Refunds are processed within at least 14 days after Pui Shan Limited receives the returned item. PayPal refunds take at least 14 days; however, local laws require up to 30 days for PayPal refunds in some regions. Pui Shan Limited does not accept returns after the 14-day window.
The 14-day no-reason refund policy allows the customer to return any eligible womenswear item for any reason. The customer must contact Pui Shan Limited within 14 days of receipt to request a return authorization. The return must be postmarked within 14 days of receipt. Pui Shan Limited will not process returns that are postmarked after the 14-day period. The customer is responsible for all return shipping costs. Pui Shan Limited does not provide prepaid return labels.
The buyer completely bears the return shipping costs. Pui Shan Limited does not reimburse any return shipping fees. The customer must use a trackable shipping service. Pui Shan Limited is not responsible for returns lost in transit. The customer must pay for shipping and insurance. These costs are non-refundable.
Refund arrival time is at least 14 days. Pui Shan Limited processes refunds within at least 14 days after receiving and inspecting the returned item. The refund is issued to the original payment method. For PayPal refunds, the processing time is at least 14 days. In certain regions, local laws require up to 30 days for PayPal refunds. Pui Shan Limited complies with all applicable local laws. The customer must allow up to 30 days for PayPal refunds in those regions.
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period matches the Terms of Service. The customer must contact Pui Shan Limited at [email protected] within 7 days of receipt. The customer must provide the order number and clear photographs of the damage or defect. Pui Shan Limited will review the claim. If approved, Pui Shan Limited will provide instructions for return or replacement. Claims submitted after 7 days of receipt are not eligible.
Items must be unused and in original packaging with all tags attached. Any item that is used, damaged by the customer, or missing original packaging is not eligible for return. Pui Shan Limited does not accept returns for items that do not meet these conditions. This policy applies to all womenswear items. Pui Shan Limited does not list specific non-returnable product categories; the condition of the item determines eligibility.
Step 1: Contact Pui Shan Limited at [email protected] within 14 days of receipt to request a return authorization. Provide the order number and reason for return.
Step 2: Pui Shan Limited will provide a return authorization number and return instructions.
Step 3: Package the item securely in its original packaging with all tags attached. Include the return authorization number inside the package.
Step 4: Ship the package to the following recipient: The recipient must be Pui Shan Limited, the contact phone is +852 6055 5538, and the specific return address is 11/F, Block B, Manulife Financial Centre, 223 Wai Yip Street, Kwun Tong.
Step 5: The buyer pays all return shipping costs. Use a trackable shipping service. Pui Shan Limited is not responsible for lost or damaged returns.
Step 6: Pui Shan Limited will inspect the returned item upon receipt. If the item meets the conditions, Pui Shan Limited will process the refund within at least 14 days.
Step 7: The refund will be issued to the original payment method. For PayPal refunds, allow at least 14 days, and up to 30 days in regions where local laws require.
For any questions about shipping or returns, contact Pui Shan Limited at [email protected]. The phone number is +852 6055 5538. The physical address is 11/F, Block B, Manulife Financial Centre, 223 Wai Yip Street, Kwun Tong. The website is phcugarment.com.
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